Established in 2009, Clement May Ltd is a search and interim provider.
Customer satisfaction is the key to our success and our highest priority. We continuously strive to be recognised by clients and candidates as their first choice for high quality search and recruitment, and so we work to:
- Ensure we thoroughly meet and hope to exceed our customers’ requirements
- Provide our services in a manner that respects society, the law and the environment
- Provide a personalised and personable service that our customers value
As a result we are committed to continually monitoring and improving our service and so ask our clients and candidates to assess and comment on our skill at understanding their requirements, speed of service, accuracy in matching candidates to positions, efficiency and their overall satisfaction.
All key processes are documented and the operational aspects of activities involving communication, negotiation and discussion are covered by formal written policy documents that in turn are used to structure training.
We believe that quality is the responsibility of all staff. Our team is trained to understand our clients’ needs, they are made fully aware of relevant legislation, and are provided with support to ensure compliance. Regular appraisals and on-site training are an important part of our work ethic, and we welcome change and innovation.
Our Quality Assurance Policy is available for download below: